RocketRota Help Centre
How can we help?
Find your next step, whether you’re checking a shift, managing a team or sorting out a missed clock-out.
36 guides to help you use RocketRota
For employees
Your shifts, clocking, timesheets, swaps and workplace updates.
Use your personal dashboardFind your next shift, this week's work and your current clocking status.View your rota and shift detailsFind your published shifts, check the correct week and understand changes.Check your timesheetReview recorded working time, payable hours and entries that need a correction.Clock in and outUse your workplace's NFC clocking station to record the start and end of work.Forgot to clock in or out?Understand reminders, automatic clock-outs and how to get a missed punch corrected.Swap a shift or request coverAsk a colleague to swap, put a shift up for cover or respond to a request.Read announcements and answer pollsKeep up with workplace updates, pinned messages and team polls.
For managers
Plan rotas, manage your team, review attendance and prepare payroll.
Set up your workplaceA starting checklist for locations, people, permissions and your first published rota.Use the manager dashboardCheck daily staffing, live attendance and items that need a manager's attention.Manage locations and rota settingsConfigure closing times, staff groups, zones and the preferences used by each location.Create and save a rotaBuild a weekly rota from a blank week, an earlier rota or a saved template.Publish and update a rotaShare a completed rota with staff and publish later changes clearly.Reuse templates and copy rotasSave time on repeat weeks while checking the details that change.Plan split, overnight and closing shiftsMake working periods and finish dates clear when a shift is not a simple daytime block.Manage employee profiles and accessKeep staff groups, location access and employment status up to date.Invite staff and review join requestsConnect the right account to an employee without creating duplicate profiles.Maintain pay details and Sage referencesCheck the employee details used for rota costs and payroll exports.Set up clocking and attendance rulesActivate a location, check its NFC station and configure how attendance is reviewed.Configure and review automatic clock-outsSet reminder and maximum times, then review estimated finishes before payroll.Record missed punches and correct attendanceEnter an actual past start or finish, explain a correction and resolve review items.Review team timesheets and export for SageResolve open and unreviewed attendance, then download a completed week's payroll file.Review shift swaps and cover requestsCheck staffing and eligibility before approving a change to published assignments.Post announcements and pollsShare a workplace update with the right audience and keep key messages easy to find.Manage billing and feature accessFind subscription status, usage, payment details and location attendance activation.
Account & access
Joining, signing in, installing the app and choosing notifications.
Join a workplaceUse your invitation or staff joining link and understand approval status.Sign in, reset or change your passwordRecover account access and keep your password up to date.Switch workplaces and check your profileChoose the right workplace and find the personal details linked to your account.Set up Face ID, fingerprint or a passkeyAdd a convenient device sign-in method and manage saved sign-ins.Choose your notification preferencesEnable device notifications for updates and missed clock-out reminders.Install RocketRota on your phone or computerAdd the web app to your Home Screen or desktop for quicker access.
Troubleshooting
Resolve missing shifts, clocking problems and notification issues.
A rota, workplace or control is missingCheck account membership, published shifts, role permissions and enabled features.Get help from your manager or SupportFind the right person and include the details needed to resolve a problem.Troubleshoot a clocking station or failed punchWork through a failed NFC tap, expired clocking page or unexpected attendance status.Notifications are not arrivingCheck device permissions, app preferences and whether the event sends a notification.
Rota tips
Practical guidance for building clearer, fairer and more reliable rotas.