Skip to content
All help guides

For employees

Swap a shift or request cover

Ask a colleague to swap, put a shift up for cover or respond to a request.

3 min read

Create a request

  1. Step 1: Open Shift swaps and select New request.
  2. Step 2: Choose the published rota and your shift. To exchange shifts, choose an eligible colleague's shift under Swap with and select Request swap.
  3. Step 3: To ask someone to take your shift without an exchange, select Put up for cover.
  4. Step 4: Follow the request's status. A colleague accepting a swap or offering cover sends it for manager approval.

Responding and tracking progress

  • Check incoming requests to accept or decline a proposed swap, or offer to take an available cover shift.
  • You can cancel your own request while its status allows it. Expired, denied or cancelled requests do not change your assigned shift.
  • Only eligible published shifts appear. The workplace must enable swaps; location, staff group, timing and overlap rules can limit your choices.

Wait for approval

An agreement between employees is not the final approval. Keep following your current published shift until the manager approves the change, then check the updated rota.