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Get help from your manager or Support

Find the right person and include the details needed to resolve a problem.

2 min read

Employees: start with your manager

Your manager can help with shifts, workplace access, missed clocking, attendance corrections and pay questions. Give them the date, location, actual times and what you expected to see.

If an account detail needs correcting or there is an app problem they cannot resolve, your manager can raise it with Support.

Managers: raise a Support request

  1. Step 1: Open Support in the workplace navigation with an owner, administrator or manager account that has support access.
  2. Step 2: Select New request, describe the issue clearly and include the workplace, affected location and when it happened.
  3. Step 3: Include the exact error, the steps that caused it, what you expected, and the device and browser. For time problems, include the date and timezone.
  4. Step 4: Follow the request thread for replies and provide any further information requested there.

Share only what is needed

Never include passwords, verification codes or password reset links in a support message. If you attach a screenshot, keep it focused on the issue and avoid unrelated personal or payroll details.