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Troubleshooting

A rota, workplace or control is missing

Check account membership, published shifts, role permissions and enabled features.

2 min read

Check these first

  1. Step 1: Confirm the account and workplace in Account → Workplaces. If joining is still awaiting approval, contact your manager.
  2. Step 2: For a missing rota, check the location and week. Ask whether the manager has published that week and assigned the shift to your linked employee profile.
  3. Step 3: For a missing person in rota planning, an administrator should check their location activity, staff group and Show on rota setting.
  4. Step 4: For an unavailable control, check the role and location permissions. Supervisors have fewer controls than managers; employees only need their personal view.
  5. Step 5: If a feature is disabled, check the relevant workplace setting or activation status. An authorised administrator should investigate any billing restriction shown.

Do not create a second profile as a workaround

A duplicate account or employee profile can make assignments harder to find. Ask your manager to check the existing account link, invitation and membership instead.